1. What materials are the transparent crystal blocks made out of?
The transparent crystal blocks used for 3D photo crystals are hiqh quality optical glass.
2. Why make a 3D crystal?
By subsurface engraving a photo into optical quality crystal, we eternalize your favorite picture. As opposed to a traditional photo, your engraved photo crystal image will never fade or change color, and your 3D image is now in a timeless piece!
3. Can you make a 3D image from a standard 2D photo?
Yes, it is possible to laser a three dimensional image from a standard photo. By means of a sophisticated computer software program, your photo can be modeled into a three dimensional design, and then the 3D design is etched with high quality laser into a flawless piece of optically clear solid crystal that can last forever.
4. Can you engrave a 3D image like a car or a building?
Yes, it is also possible for a 3D designer of us to compile 3D data on his computer and later on engrave into a crystal block.
5. Can you turn my company logo into a 3D logo and laser it into the glass?
Yes, simple logos and graphics, which are not made of complex color gradients and are not a two dimensional illustration of a 3D object, can be simply extruded and lasered into glass in 3D. If you have any question about your company logo, please email us at email@example.com.
6. How many figures you can engrave in a photo crystal?
The number of figures (people, animals, and inanimate objects etc.) varies depending on the shape and size of your crystal photo. For the best results, we suggest following the recommended number of figures.
7. Will the background of my photo show up on the crystal?
For a 3D Crystal, the background in a standard photo will be removed.
2D to 3D Conversion
Ever wondered how you would look in 3D?
The image in our standard 2D laser crystal are flat inside the glass, the image in a 3D laser crystal has depth. When viewed from the side the image has a profile. To achieve this all we need is one standard photo, from this our talented designers convert your photo into a life-like 3-Dimensional image, effectively creating a 180 degree 3D portrait.
3D crystals are slightly more expensive than 2D crystals due to the level of skill required
for the 3D conversion process. 3D crystals are perfect for images of people or pets, they are the ideal gift when you are looking for something with that little extra wow factor for the person who has everything!
Images & Text
1. Is there any photo quality restriction for a personalized photo item?
The general rule is the better quality of the photo the better quality engraving or printing it will provide for. Although we accept most photos, the higher quality the better. It is best to avoid blurry or dark photo. If the photograph is slightly out of focus, too small, too dark or too bright, it will be challenging for us. But our photo editors will employ every photo shop trick to enhance your photo, and usually it is not impossible to create an acceptable personalized photo item. If we think your photo is not acceptable, we will contact you for a different photo.
2. What image file format do you accept?
Our system can process many image file formats, and the most common file formats include JPEG, JPG, GIF, BMP, PNG, TIF, and TIFF etc. If your image file format is not listed here, please contact us at firstname.lastname@example.org and we will let you know if your image file format is compatible.
3. How large can the image file be?
Some file formats will compress a large image to create a smaller file size for uploading. The higher compression ratio you use, the more image quality will be lost. Your file shouldn’t exceed 5 MB, and the file size should upload fairly quickly if you have DSL or cable internet connection.
4. How do I send my digital photo to you?
You can simply upload your digital photo through our website or send it by email. We recommend uploading files between 150kb and 5MB for the best picture quality.
5. What should I do if I want a specific layout or have a special request with my order?
We encourage you to share your idea with us if you have a specific layout in mind. You can describe in detail where you want the image and text placed. We do our best to meet all of our customers' special requests. However, if your request is not possible, we will contact you directly to let you know.
6. Can you add a symbol to my text?
Yes, we can include symbols in the text. If you would like to include a symbol, please give us a 'Special Instructions' or send us the symbol.
7. Can you include more than two lines of text for an item?
Yes, you have the option of engraving, etching or printing text along with your images, logos, or graphics.
8. Is there a text character limit?
We have a character limit including spaces. We recommend this character limit because it works best with most of items and designs and doesn't detract from your images. Especially in smaller items, longer text might interfere with the images since there is less space for the engraving, etching, or printing.
Ordering, Payment, and Shipping
1. How do I order online?
It is recommended that you create an account. For an item you want to order, you will be asked to upload the picture, and you also have the option to add personal details for customizing the item, such as, three lines of text, any special instructions for the layout.. After adding personal details, put in the quantity you would like to order and then click "Add to Cart" button. To complete your order, click "Proceed to Checkout" button in "Shopping Cart" page and go to "Checkout" page for providing your billing and shipping information.
2. How do I know if you received my order?
Once we receive your order, we will send you an order confirmation via email.
3. Why didn't I receive an order confirmation?
You should receive an order confirmation via email if your order was successfully placed on our website. If you didn't receive the email, please check your spam or junk folders to make sure that the email didn't get stuck. If you still can't find the confirmation email, there may be an error in your email address or you order wasn’t successfully placed on our website. You can email us at email@example.com and we will resend the confirmation if your order was successfully placed on our website.
4. Can I change or cancel my order?
The personalized order can be changed or cancelled by email as long as it has not been processed. For a personalized item, the processed order has already been sent to our designers and can’t be changed or cancelled. If you decide to change or cancel your order, please contact our customer service as early as possible. We will let you know the status of your order and if you can change or cancel it.
5. How long does it take to process and ship my order?
We need couple days to process your order and produce your personalized gift, usually is within 1-3 business days. A personalized 3D photo crystal takes more time, usually is within 5-7 business days. During the busy holiday season, the processing time is subject to change. Since each item is different and often each order contains special instructions, the production time varies
6. Can I see a proof before ordering?
We do not offer a proof for individual order. For quantity order of 10 or more, we will send you a proof upon request.
7. What are my payment options?
We Visa, Mastercard & Paypal
8. Why was my credit card transaction declined?
There are several reasons why your transaction was declined while trying to process your order. Double check the phone number, postal code, and CVV number you input are all correct, and then go back a page and retry. If all information is correct, please try calling your credit company, and some companies ask you to verify large purchases before placing an order, or contact our customer service firstname.lastname@example.org.